Frequently Asked Questions
How do I reset a tournament?
Section titled “How do I reset a tournament?”On the timer screen, pause the timer if it’s running, then tap the Reset button (history icon) in the bottom navigation bar. Reset clears the timer, all player actions, and the log. If the log holds a finished tournament, the confirmation dialog also offers Save a copy, then reset — take it if you want to keep the results before wiping the log.
How do I organize my tournaments?
Section titled “How do I organize my tournaments?”Put them in folders. From the home screen, tap the + in the top right and choose Folder, then add tournaments inside it — a folder is also what Club stats compiles a season from. Deleted tournaments and folders go to the Trash, where you can restore them. See Home screen & folders and Trash & restore.
Can I run the same tournament on multiple devices?
Section titled “Can I run the same tournament on multiple devices?”Yes. Sign into the same account on each device. Your tournaments sync automatically through the cloud, and changes on one device appear on the others in real time. See Cloud sync & accounts for details.
Can someone else help me edit a tournament?
Section titled “Can someone else help me edit a tournament?”Yes — you’ll need to be signed in, and you must be the tournament’s owner. Open your Player Directory, tap the person, and give them a role: Table Captain to run the table (buy-ins, knockouts, seating, chips and hands), or Director for full control. The role applies to every tournament of yours they connect to — typically by scanning the QR code on your timer screen or tapping a link you’ve sent them. Their player needs an email address in your directory, and they must sign in with that same address, verified — automatic with Google or Apple. See Roles & shared control for the full walkthrough.
How do I share the timer with players?
Section titled “How do I share the timer with players?”Sign in, then open the Show… menu on the timer screen and tap Create QR code. Once it exists, the same menu has Show QR code / Hide QR code to control whether it appears on screen. Anyone who scans it gets a live view of your timer that they can’t edit. See QR code sharing for the full guide.
Can players update their own details during a tournament?
Section titled “Can players update their own details during a tournament?”Yes. A player who has connected to your shared tournament and signed in with the email address on their player record can update their own photo, name, and contact details, and report their current chips and hand. See Player profile updates.
How do I add players from another tournament?
Section titled “How do I add players from another tournament?”On the Players screen, tap the people icon in the top right to open the Players menu, then choose Import players — you can import from a CSV file or from another tournament on your device. Add players from group… adds everyone in a Player Directory group at once.
Can I export tournament data?
Section titled “Can I export tournament data?”Yes. The Stats screen has an Export CSV (share) button, and on the web a Download CSV button as well. The file contains the columns currently shown, so use Choose columns first if you want more or fewer. It opens in Excel, Google Sheets, Numbers, and other spreadsheet applications.
How is the blind structure generated?
Section titled “How is the blind structure generated?”In the tournament Settings screen, set your expected players, chip set, starting chips, initial big blind, minutes per level, breaks, antes, and the Blind growth rate slider. A preview of the generated structure appears below and updates as you change the settings — tap Save this blind structure to apply it. See Setting up a tournament and Blind structure for more details.
What chop methods are available?
Section titled “What chop methods are available?”Poker Club HQ supports four chop methods: even chop (equal split), chip chop (proportional to stacks), ICM chop (Independent Chip Model equity), and custom chop (manual amounts). See Payouts & chops for details on each method.
Is there a shot clock for slow players?
Section titled “Is there a shot clock for slow players?”Yes — a hand timer. While the tournament clock is running, open the main menu and tap the hand timer button to start it. See Hand timer.
Does the app work offline?
Section titled “Does the app work offline?”Yes. Everything runs locally on your device. Cloud sync is optional — if you’re offline, changes are saved locally and sync to the cloud when you reconnect. The timer, player management, and all other features work without an internet connection.
What languages are supported?
Section titled “What languages are supported?”Poker Club HQ is available in English, Spanish, German, French, Italian, Portuguese, Chinese (Mandarin), and Norwegian. The app follows your device’s language setting.
How do I contact support?
Section titled “How do I contact support?”Email support@pokerclubhq.com, or open an issue on GitHub — see Feedback & roadmap for all the ways to reach us.